Bright open-plan kitchen and dining room with rattan pendant lights

Things you will actually use

Everyday things, chosen with care. A short list of good ones rather than a long list of everything — the kind you stop noticing because they simply work.

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Home & Kitchen

Layers for every day

Coats, knitwear and bags chosen to be worn, not saved for best. Fabrics that hold their shape, cuts that work with what you already own and colours that go with everything.

Every product page lists the sizes, materials and what is in the parcel, without exaggerated promises.

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Camel wool coat and leather tote on a London street

Fashion & Accessories

Frequently asked questions

Everything people ask us most often.

How long does delivery take?

Orders are prepared within 1 to 5 working days and spend a further 7 to 9 working days in transit — usually 8 to 14 working days in total. Parcels are dispatched from our suppliers' warehouses outside the United Kingdom, which is why it takes longer than a domestic parcel.

What does delivery cost?

Nothing. Delivery is free on every order to a United Kingdom address, and no charge is added at the final step of checkout.

Can I return something?

You have 14 days to change your mind under the Consumer Contracts Regulations 2013, and we extend that to 30 days. You pay the return postage for a change of mind; we pay it if the item is faulty, damaged, incorrect or not as described.

How do I track my order?

Every order ships with tracking. You get a dispatch email with the number, and you can follow it on our Track my order page.

How do I get in touch?

Email info@oakmerrow.com with your order number. A person reads it and answers within one working day.